General Questions
Yes, all products sold by Vapes Shop Australia are 100% authentic. We source our products directly from reputable manufacturers to ensure quality and authenticity
To place an order, simply browse our product selection, add the desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
We accept various forms of payment, including Bank Transfer, Pay ID, and other secure payment gateways as listed on our website.
Yes, we offer Australia-wide shipping via Australia Post. Delivery times and costs may vary based on your location. We provide fast delivery within 1-2 days. For more details, visit: Delivery information.
Shipping costs are calculated at checkout and vary depending on the destination and shipping method chosen. You can view the shipping cost before finalizing your purchase.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website. Explore more at Order Tracking.
We offer a lifetime warranty on our products. If you encounter any issues, you can return the product for a replacement or refund, subject to our return policy. Please contact our customer service team to initiate a return. Explore more at Refund and Returns.
Refunds will be processed to the original payment method within a reasonable timeframe upon receipt and inspection of the returned product. Typically, this process takes 5-10 business days. Explore more at Refund and Returns.
Yes, we offer a lifetime warranty on all our products. This warranty covers any defects in materials or workmanship under normal use.
Absolutely. We use secure payment gateways to protect your financial information. All transactions are encrypted to ensure your data is safe.
If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.
If you receive a defective or incorrect product, please contact our customer service team immediately at sales@vapeaustralia247.com. We will arrange for a replacement or refund as soon as possible.